Refund policy
Return and Refund Policy – Discover and Do
Effective Date: 11/18/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Discover and Do website located at https://www.discoveranddo.com (“Website”).
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Email: support@DiscoverAndDo.com
Phone: 1-833-657-4927
Address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
3. Return Eligibility
Customers have the right to request a return within 30 days of receiving their order, subject to the conditions outlined below.
3.1 Conditions for Return
- Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.
- Original Packaging: Items must be returned in their original packaging with all labels and tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return, contact Customer Service within 30 days of receiving your order:
Email: support@DiscoverAndDo.com
Phone: 1-833-657-4927
Please include your order number and the reason for the return.
Return Authorization:
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. A prepaid return shipping label will be provided for defective or damaged items only. Items returned without prior authorization will not be accepted.
4.2 Preparing Your Return
- Securely pack the item in its original packaging.
- Ensure all accessories, manuals, and free gifts are included.
- Include the return authorization form and any required supporting documents or images.
- Download and print the return shipping label (if provided) and affix it to the package.
4.3 Shipping the Return
Shipping Method: Use a trackable courier service such as UPS, USPS, or FedEx.
Return Window: Ship the item within the timeframe specified in your return authorization.
5. Return Shipping Costs
- Defective or Damaged Items: Return shipping is covered by Discover and Do.
- All Other Returns (including change of mind): Customers are responsible for actual return shipping costs.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
- Items must be unused, undamaged, and in original packaging.
- Return request must be made within 30 days of receipt.
- Refunds will be issued to the original payment method, minus a 25% restocking fee.
6.2 Defective or Damaged Goods
- Notify us immediately upon delivery.
- Provide photos or videos showing the defect or damage.
- We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
- Inform us immediately upon receipt.
- We will arrange return shipping at our expense and ensure the correct product is sent.
6.4 Product Never Arrived
- Contact us if your product does not arrive within the estimated delivery time.
- We will initiate a carrier investigation. If confirmed lost, we will issue a full refund or replacement.
6.5 Order Cancellation
- Before Shipment: Orders may be cancelled for a full refund if not yet shipped.
- After Shipment: Follow the standard return process after delivery.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or personalized products
- Perishable goods
- Intimate or sanitary goods unless unopened and unused
- Gift cards and downloadable software products
8. Refunds
8.1 Refund Conditions
- Refunds are issued after we receive and inspect the returned item.
- You will be notified by email regarding approval or rejection.
- Items must meet all eligibility criteria outlined above.
8.2 Refund Processing
- Refunds are processed to the original payment method.
- Approved refunds are issued within 3–5 business days, though bank processing times may vary.
8.3 Partial Refunds
Partial refunds may apply for items returned in non-original condition or outside the return window.
9. Exchanges
We replace items only if they are defective, damaged, or incorrect. To request an exchange, contact support@DiscoverAndDo.com.
10. Timelines
- Return Window: 30 days from receipt
- Refund Processing: 3–5 business days after inspection
- Refund Posting: Subject to bank or card issuer processing times
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
12. Questions and Support
For further assistance, please contact:
Email: support@DiscoverAndDo.com
Phone: 1-833-657-4927
Discover and Do
5830 E 2nd St, Ste 7000
Casper, WY 82609, United States
Phone: 1-833-657-4927
Email: support@DiscoverAndDo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
